Last updated: 8 september 2026
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TERMS AND CONDITIONS
Business details
Trading name: Spanish in The City®
Owner and contracting party: Daniel Cristiano, a sole trader registered with HM Revenue & Customs in the United Kingdom, trading as Spanish in The City.
Website: https://spanishinthecity.online
Email: admin@spanishinthecity.online
Terms and Conditions
Part A — General terms applying to all courses
1. Definitions and formation of the contract
1.1 “Client” means a company, employer or other organisation that books and pays for a Course for one or more Students. “Student” means an individual receiving tuition and includes an individual who books and pays personally. “Course” includes a bespoke Course and a scheduled group Course.
1.2 A contract is formed when Spanish in The City confirms the booking in writing or accepts payment, whichever occurs first.
1.3 A person making a booking on behalf of a Client confirms that they have authority to bind the Client and that the Client will ensure that its Students comply with the provisions relevant to them.
2. Nature and scope of the services
2.1 Spanish in The City provides Spanish-language tuition for lawyers, attorneys, law students, paralegals, civil servants, diplomats, finance professionals and business professionals.
2.2 Lessons and materials are provided exclusively for language-learning purposes. They are not legal, financial, tax, investment, business or other professional advice; they are not lectures on law, finance or business; and they are not translation or interpreting services.
2.3 Legislation, judgments, contracts, news reports, financial information and other professional content may be used as authentic or adapted teaching material. Students must not rely on lessons or materials when making legal, financial, professional or real-world decisions.
2.4 Spanish in The City does not guarantee any particular language level, examination result, professional outcome or other specific result. Spanish in The City will provide the services with reasonable care and skill.
2.5 A Week-by-Week plan will normally be sent before the Course begins or, at the latest, between the first and second lessons. Students may suggest reasonable adjustments to topics, language functions and grammar, but Spanish in The City retains pedagogical responsibility for the Course.
2.6 A Student may be asked to complete a written and/or oral assessment before a bespoke Course. If a Student declines an assessment, the initial Course plan may be less accurately aligned with the Student’s level and needs.
3. Course participation and technology
3.1 Lessons are interactive and student-centred. Students are expected to participate actively by speaking, asking and answering questions and completing relevant tasks.
3.2 Online lessons will normally be hosted on Zoom unless another platform is agreed. Students are responsible for a suitable device, a reliable internet connection and any equipment reasonably required to participate. A desktop or laptop is strongly recommended for reading and writing activities.
3.3 Spanish in The City may use an open Google document as an interactive whiteboard, Google Drive to provide lesson resources and Quizlet or similar tools for vocabulary practice. Students may be asked to create their own accounts with third-party services. Their use of those services is also subject to the providers’ own terms and privacy notices.
3.4 Students must not place confidential, sensitive, privileged or unnecessary personal information in a shared lesson document. Spanish in The City may remove such information when identified.
3.5 Spanish in The City takes reasonable precautions when providing electronic materials but cannot guarantee that third-party platforms or internet transmissions will be uninterrupted or completely secure.
4. Materials, intellectual property and third-party content
4.1 Course materials created by Spanish in The City are included in the Course fee and are licensed to the Student for personal, non-commercial study only. Unless expressly permitted in writing, they may not be copied, reproduced, shared, distributed, adapted, published, transmitted, used to teach others or used for any commercial purpose.
4.2 All intellectual-property rights in original Spanish in The City materials remain with Daniel Cristiano trading as Spanish in The City.
4.3 Spanish in The City may provide links to publicly available third-party content, including videos, articles, judgments and institutional publications. Rights in that content remain with the relevant rights holders. A link or classroom reference does not imply ownership or endorsement.
5. Recordings and conduct
5.1 Spanish in The City does not record lessons. Clients and Students are strictly prohibited from making audio, video, screenshots or other recordings of lessons.
5.2 Spanish in The City may suspend or terminate participation where a Student behaves abusively, unlawfully or disruptively; infringes intellectual-property or privacy rights; records a lesson without permission; or creates a material safeguarding or security risk. Where reasonably possible, the Student or Client will first be warned and given an opportunity to correct the conduct.
6. Digital and AI-assisted tools
6.1 Spanish in The City may use digital tools, including AI-assisted software, to support the preparation of teaching materials and administrative tasks. All lesson content, explanations and pedagogical decisions remain curated, reviewed and approved by the tutor.
6.2 AI-assisted tools are not used to make solely automated decisions that produce legal or similarly significant effects on Students. Personal data is not intentionally submitted to an AI-assisted tool unless reasonably necessary for a specific administrative purpose, and any such use is limited to the minimum information required and handled in accordance with the Privacy Notice below.
7. Accreditation and attendance
7.1 Courses do not lead to an accredited qualification. Where a Student attends at least seven of ten lessons, Spanish in The City may provide a non-official statement of attendance. This is not an academic or professional certification.
7.2 References to levels of the Common European Framework of Reference for Languages (“CEFR”) are used only to indicate an approximate entry level, Course level or learning aim. They do not indicate that any Course, assessment or statement of attendance is accredited, approved, endorsed or validated by the Council of Europe or another external body. Completion of a Course does not, by itself, certify that a Student has achieved a particular CEFR level.
8. Cancellation by Spanish in The City
8.1 If Spanish in The City cancels a lesson, it will be rearranged at no additional cost. If it cannot reasonably be rearranged, the corresponding fee will be credited or refunded.
8.2 If Spanish in The City ends a Course before providing all paid lessons, the Client or Student will receive a refund for the lessons not provided, unless termination results from a serious or repeated breach of these Terms and retaining the relevant amount is lawful and proportionate.
9. Liability
9.1 Spanish in The City shall not be held liable for any indirect or consequential loss or damage, including but not limited to loss of profits, business, contracts, revenue, damage to the Client’s or Student’s reputation or goodwill, loss of business opportunities, loss of anticipated savings, lack of results, or loss or corruption of data, information or software.
9.2 In relation to the services provided, or any absence of those services for any reason, the maximum liability of Spanish in The City shall be limited to the total fees paid to Spanish in The City for the relevant Course.
9.3 Spanish in The City is not responsible for any failure or delay caused by circumstances outside its reasonable control. It will take reasonable steps to minimise disruption and resume the services when reasonably possible.
Part B — Bespoke-course terms
10. Fees and payment
10.1 For bespoke Courses, the fees, lesson length, number of Students and timetable will be stated in the written quotation or booking confirmation.
10.2 Unless otherwise agreed in writing, the invoice will be issued after the first lesson and is payable within 30 days of receipt. Spanish in The City is not currently registered for VAT and therefore does not charge VAT.
10.3 If a trial or introductory lesson is described as free, no payment is due if the Client or Student does not continue. If they proceed with a ten-lesson Course, that lesson counts as lesson one and is included in the Course fee.
11. Rearranging and cancelling bespoke lessons
11.1 A Client or Student may rearrange or cancel a lesson without charge by giving more than 48 hours’ notice. For a lesson scheduled on a Monday, notice must be received by the preceding Thursday. A lesson cancelled with insufficient notice will be treated as provided and charged in full.
11.2 Ten booked sessions must be completed within three months of the first lesson. The period may be extended by written agreement, including where Spanish in The City postpones a lesson or exceptional circumstances make completion within three months unreasonable.
11.3 A bespoke Course is booked as a complete ten-lesson package. Once the Course has begun, the Client or Student remains liable for the full Course fee, even if they decide not to complete the Course. No refund or reduction will be provided for unused lessons.
12. Employer-sponsored Courses
12.1 For an employer-sponsored Course, the Client is the contracting party and is responsible for payment unless otherwise agreed in writing.
12.2 Spanish in The City may provide the Client with attendance information, assessment results and proportionate progress reports where necessary for administering the employer-sponsored Course and explained to the Student. It will not normally disclose the detailed content of classroom discussions or unnecessary personal information.
Part C — Scheduled group-course terms
13. Booking and payment
13.1 The Course page or booking information will state the dates, times, number and length of lessons, level, format, total price and any minimum or maximum group size.
13.2 Payment for scheduled group Courses is made in advance through Stripe. Spanish in The City does not directly collect, process or store complete payment-card or banking details. No VAT is currently charged.
13.3 A place is not confirmed until payment has been successfully received and Spanish in The City has issued or displayed confirmation.
14. Voluntary first-lesson refund policy
14.1 A Student may request a full refund if, after attending the first live lesson, the Student decides that the Course is not suitable for their needs. The request must be received before the second scheduled lesson begins. No reason is required.
14.2 Once the second scheduled lesson has begun, no refund is available under this voluntary policy.
15. Missed scheduled lessons
15.1 Scheduled group lessons take place on the advertised dates. If a Student does not attend, the lesson will not normally be rearranged, repeated or refunded.
15.2 Where reasonably available, Spanish in The City may provide the materials used in a missed lesson, but lessons will not be recorded.
Part D — Downloadable materials
16. Purchase and use of downloadable materials
16.1 Downloadable materials may be offered free of charge or for a stated price through the online shop. Where payment is required, payment is processed through Stripe. Spanish in The City does not directly collect, process or store payment card or banking details. No VAT is currently charged.
16.2 Where the purchaser requests immediate access to downloadable digital content, the purchaser expressly consents to supply beginning before the end of any applicable cancellation or withdrawal period and acknowledges that the right to cancel or withdraw is lost once supply of the digital content begins.
16.3 Once supply of the downloadable digital content has begun following the consent and acknowledgement described in clause 16.2, no refund will be given solely because the purchaser has changed their mind, no longer wants the product or has decided not to use it.
16.4 If the file or an included link does not work, the purchaser should contact admin@spanishinthecity.online. Spanish in The City will provide a working replacement or restore access. If this cannot reasonably be done, the price paid for the affected product will be refunded.
16.5 Downloadable materials are for the purchaser’s personal, non commercial study only and may not be shared, distributed, resold, published, used to teach others or used for any commercial purpose without written permission.
17. Governing law and jurisdiction
17.1 These Terms and Conditions are governed by the laws of the United Kingdom. The courts of the United Kingdom will have exclusive jurisdiction over any dispute arising from the provision of the services or the interpretation of these Terms and Conditions.
PRIVACY NOTICE
Last updated: 8 September 2026
1. Controller and contact details
1.1 Daniel Cristiano trading as Spanish in The City is the controller of the personal data described in this Notice. Privacy enquiries and requests may be sent to admin@spanishinthecity.online. Spanish in The City is registered with the Information Commissioner’s Office.
2. Personal data collected
- Identity and contact information, including name, postal address, email address, telephone number and employer or organisation.
- Course information, including Spanish level, language-learning needs, other languages spoken, assessment answers and results, attendance, participation and progress information.
- Booking, transaction and invoice information. Payment-card details for scheduled Courses are processed by Stripe and are not directly stored by Spanish in The City.
- Communications, enquiries, complaints, feedback and correspondence.
- Technical and website information, including information collected through essential cookies, server logs, security systems and website analytics described in the Cookie Policy.
- Event, assessment and appointment information submitted through services such as TidyCal, Testmoz, LinkedIn, Eventbrite or comparable platforms.
3. How personal data is obtained
3.1 Personal data is normally obtained directly from the individual through the website, email, telephone, messaging platforms, booking and payment systems, assessment tools, lesson participation, event registration forms, the purchase or download of teaching materials and other digital resources, and participation in online learning activities or quizzes, including where a participant chooses to provide a name or nickname.
3.2 For employer-sponsored Courses, a Client may provide a Student’s name, business contact details, job information or relevant Course requirements. Public professional information may also be used where reasonably necessary to respond to an enquiry or administer a business relationship.
4. Purposes and lawful bases
4.1 Responding to enquiries and providing Courses
We use contact, Course, assessment and communication information to respond to enquiries, assess language level, arrange and provide Courses, supply materials and manage attendance. The lawful basis is taking steps before entering into a contract and performing the contract.
4.2 Payments and legal records
We use identity, transaction, invoice and Course information to issue invoices, process payments, comply with accounting and tax requirements and maintain legal records. The lawful bases are performance of the contract and compliance with legal obligations.
4.3 Course administration and security
We use contact, communication, technical and Course information to administer Courses, protect the security of the service, improve quality, prevent misuse and handle complaints. The lawful basis is our legitimate interest in operating and protecting the service, provided that this interest is not overridden by the individual’s rights.
4.4 Employer-sponsored Courses
We use attendance, assessment and progress information to provide proportionate information to an employer Client. The lawful bases are performance of the contract and our legitimate interest in administering an employer-sponsored Course.
4.5 Newsletters and promotional communications
We may use a person’s name, email address, interests and communication preferences to send newsletters or promotional communications. The lawful basis is consent where required or our legitimate interests where permitted by direct-marketing law. Individuals may opt out at any time.
4.6 Legal claims and lawful requests
We may use relevant identity, transaction, Course and communication information to establish, exercise or defend legal claims and comply with lawful requests. The lawful bases are compliance with legal obligations and our legitimate interests.
5. Who receives personal data
5.1 Personal data may be shared, where necessary, with employer Clients; payment, scheduling and assessment providers; videoconferencing, document-sharing and learning-platform providers; website, email, hosting, security and IT providers; professional advisers; and public authorities where disclosure is required by law.
5.2 Providers may include Stripe, WhooCommerce, Google, Zoom, Quizlet, Kahoot, TidyCal, Testmoz, the website host and email provider, and providers of AI-assisted administrative tools, depending on which services are used. Spanish in The City does not sell or rent personal data to third parties for their own promotional purposes.
6. International transfers
6.1 Some service providers may process personal data outside the United Kingdom. Where a restricted transfer occurs, Spanish in The City relies on an applicable UK adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement or UK Addendum to approved standard contractual clauses, together with any additional measures required. Information about the relevant safeguard may be requested using the contact details above.
7. Retention
7.1 Course-administration and routine correspondence records are normally retained for up to six years after the end of the relevant Course or business relationship, where needed for contractual, accounting, tax or legal purposes.
7.2 Assessment drafts, shared classroom documents and working teaching records are reviewed periodically and deleted or anonymised when no longer needed. Marketing information is retained until the individual opts out or it is no longer useful, subject to a reasonable suppression record being kept to respect an opt-out.
7.3 A shorter or longer period may apply where required by law, necessary for a legal claim, requested by the individual and legally permissible, or appropriate having regard to the nature and sensitivity of the information.
8. Security
8.1 Spanish in The City uses reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. No internet or electronic-storage system can be guaranteed to be completely secure.
8.2 Where a personal-data breach occurs, Spanish in The City will assess the risk and notify the ICO and/or affected individuals where required by data-protection law.
9. Individual rights
9.1 Depending on the circumstances and lawful basis, individuals may have rights to access their personal data; correct inaccurate data; request erasure; restrict processing; object to processing; receive certain data in a portable format; and withdraw consent where consent is relied upon. Withdrawing consent does not affect earlier lawful processing.
9.2 The right to object to direct marketing may be exercised at any time. To exercise a right, contact admin@spanishinthecity.online. Identity verification may be required. No fee is normally charged, although the law permits a reasonable fee or refusal in limited circumstances.
10. Complaints to the ICO
10.1 An individual may complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or through the ICO’s published contact details. Spanish in The City would welcome the opportunity to address the concern first.
11. Required information and automated decisions
11.1 Certain identity, contact, booking and payment information is necessary to enter into or perform a Course contract. If it is not provided, Spanish in The City may be unable to respond to an enquiry, assess suitability, confirm a booking or provide the Course.
11.2 Spanish in The City does not use solely automated decision-making, including profiling, that produces legal or similarly significant effects on individuals.
12. Third-party websites and cookies
12.1 Third-party websites and embedded services operate under their own privacy notices. Spanish in The City is not responsible for their independent processing practices.
12.2 Further information about cookies and website technologies, including how to change preferences, is provided in the Cookie Policy at https://spanishinthecity.online/pcp/.
13. Cloudflare Turnestile and Spam Protection
13.1 We use Cloudflare Turnstile, provided by Cloudflare, Inc., to protect our online forms from spam, abuse and automated submissions. When Turnstile performs a security check, Cloudflare may process technical information relating to your browser, device and network connection, including your IP address. We use this service for our legitimate interest in maintaining the security and proper operation of our website and online forms.
13.2 Further information about how Cloudflare processes information through Turnstile is available in the Cloudflare Turnstile Privacy Addendum and the Cloudflare Privacy Policy.
14. Changes to this Notice
14.1 This Notice may be updated to reflect changes in law, technology or business practices. The latest version will be published on the website. Material changes affecting current Students or Clients will be communicated where appropriate.
COOKIE POLICY
Last updated: 8 September 2026
Spanish in The City uses cookies and similar technologies that are necessary for the operation, security and payment functions of its online shop.
1. Essential WooCommerce cookies
WooCommerce may place essential cookies to remember the contents of a visitor’s basket, identify when the basket changes, maintain a customer session and enable checkout. These may include:
- woocommerce_cart_hash
- woocommerce_items_in_cart
- wp_woocommerce_session_
These cookies are necessary for the basket and checkout to function. The WooCommerce customer-session cookie normally remains for two days.
2. Payment and security technologies
When a visitor uses the checkout or selects a payment method, Stripe may use cookies or similar technologies to process payment, prevent fraud, maintain security and provide payment functions such as card payments, Apple Pay or Google Pay. Stripe processes payment information in accordance with its own privacy and cookie information. Spanish in The City does not directly store complete payment-card details.
3. Analytics and advertising
Spanish in The City does not use Google Analytics and does not intentionally use cookies for behavioural advertising or profiling. IONOS SiteAnalytics is used for statistical evaluation and technical optimisation. According to IONOS, this service does not use cookies and processes IP addresses in anonymised form.
4. Cookie consent and browser controls
Cookies that are strictly necessary for basket, checkout, security and payment functions cannot be rejected through a consent mechanism because the online shop cannot operate without them. If non-essential analytics, advertising or other optional cookies are introduced, this Policy will be updated and an appropriate consent mechanism introduced before they are used.
Visitors may delete or block cookies through their browser settings. Blocking essential cookies may prevent the basket, checkout or payment process from functioning correctly.
5. Third-party links
The website contains ordinary links to third-party websites. Selecting a link does not itself allow the third party to place cookies through Spanish in The City. Once a visitor accesses the external website, that website’s own cookie policy applies.
6. Contact
Questions about these Terms, the Privacy Notice or the Cookie Policy may be sent to:
Daniel Cristiano
Spanish in The City®
admin@spanishinthecity.online
